this video explains how to fix your hp printerwhen it stops printing, and the attention light blinks on the printer’s control panel. in this step, we will clear any jams frominside the printer and the paper tray. do not remove jammed paper at this time. begin by removing any loose paper from theinput tray and output tray.
hp color laserjet 2840 all in one, grasp any jammed paper in the output traywith both hands, and then pull it toward you to remove it. remove the paper as carefully as possible.if any torn pieces remain inside, more paper jams are likely to occur. you might need touse a flashlight to check the rollers in the
output tray for remaining pieces of paper. turn to the back of the printer. open the rear access door. to do this locate the tab on top of the door and pull down to release it. check the back of the printer for jammed paper.if you see any paper, remove it by pulling evenly with both hands to avoid tearing. check the rollers and wheels for torn piecesof paper that might remain inside the printer. use a flashlight to thoroughly search theback of the printer to find all small scraps of paper. if any torn pieces of paper remaininside the printer,
more paper jams are likely to occur. close the rear access door. if you can’t remove the paper jam from theback of the printer, you can attempt to remove it from the front. return to the front of the printer. grasp any jammed paper in the input tray withboth hands, jams are likely to occur. align a stack of paper by tapping it on aflat surface. load paper into the input tray until it stops.slide the paper width and length guides inward
until they stop at the edge of the paper.do not push the guides in so tightly that they start to bend the paper. try printing a page directly from the printer’scontrol panel to see if the issue is resolved. on the printer’s control panel, press andhold the resume button for two to three seconds. if the pages print successfully, the issueis resolved. you can resume printing as normal. if the pages do not print, go on to the nextstep. sometimes the issue can be resolved by resettingthe printer. in this step we will show you how to perform a power reset on your printer. the printer must still be on for this stepto work.
while the printer is still on, disconnectthe power cord from the printer. then, disconnect the other end of the powercord from its power source. wait 15 seconds. it is important to wait thefull 15 seconds to allow the print mechanism to reset. reconnect the power cord into its power source. then, reconnect the other end of the powercord into the printer. if the printer does not automatically turn on, press the power button to turn the printer on. next, we’ll make sure the paper settingsin the print driver match the settings for the paper you are trying to use.on your computer, return to the document in
the program from which you were trying toprint when the issue occurred. on your keyboard, press ctrl and p to openthe printing properties window. click printer properties.when the properties box opens, click the paper/quality tab.select the size drop-down menu and then choose the appropriate paper sizeselect the type drop-down menu and then choose the appropriate paper type. click ok, and then click print to print the document. if the document prints successfully, the issueis resolved. if the document does not print, go on to the next step. if you’ve tried everything described inthis video and you still have a problem, your
printer likely needs some type of service.contact hp to find out what the support options
are for your printer. your options for servicemay vary depending on how long you’ve owned it and what country you live in. you can find additional helpful videos athp.com/supportvideos and on our youtube channel, youtube.com/hpprintersupport.
